all guests that booked direct with us, would definitely return.
| AirBnb | 12Stay | |
|---|---|---|
 | Inflated pricing |  |
| Check-in guarantee | |
| Alternative booking guarantee | |
| Connectivity guarantee | |
| 24/7 In-house support | |
| I-PRAC payment protection | |
| Property quality guarantee | |
At 12stay, we take the security of our guests’ personal and financial information very seriously.
That’s why we are proud to be certified by I-PRAC, an independent organization that verifies the legitimacy of vacation rental companies and provides protection against fraud.
The I-PRAC Trust Certificate is a symbol of our commitment to transparency, accountability, and ethical business practices.
The I-PRAC Trust Certificate gives our guests peace of mind knowing that they are booking with a reputable company that has been thoroughly vetted and approved by a trusted third-party organization.
Click the image below for more information:
100% payment protection guarantee (as per our I-PRAC Approval). All your transactions are fully secure and your booking is never at risk.
No hidden surprises, as every property has been verified by I-PRAC and meets the highest industry standards.
On the rare occasion when a host cannot check you into their property, we will guarantee an alternative place for you to stay (similar to the property you had booked), for the same length of time. Or your money back.
Guest safety and satisfaction is key of what we do. If you encounter a problem, feel unsafe, unsure, or have any concerns – our dedicated team will be at hand to support you via phone and chat which you will be given access to when you book.
On the extremely rare occasion that within 30 days of check-in your property is unavailable, we will find you an alternative property, similar to the one you booked and for the same length of time. We will do this with as little friction and inconvenience as possible – if we cannot find you a suitable, alternative property, then you will receive all your money back.
Where do you want to stay?
Send us a message, use the chat button or call us.
We’re committed to your safety and satisfaction, ensuring a seamless booking process and a guaranteed, verified stay at your chosen property. By choosing us, you’re not just booking a place to stay, but a promise of transparency, reliability, and a high standard of service that puts you first.
Enjoy the peace of mind that comes with our I-PRAC approved payment protection and 24/7 customer support, ensuring a secure and stress-free travel experience. Book directly with us and experience the ultimate in secure accommodation booking. Here at 12Stay, we turn your travel dreams into reality. Safe travels!
You can find more about us and our commitment to being a trusted accommodation provider here.
Always the best - guaranteed
One hour earlier (or more)
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But.. many simply don’t want to leave :)
Be honest, IF nothing caught your eye… are you looking
for a different location, amenities, a houseboat.. or.. ?
Please share and hey.. if you never ask you dont get !
As a small thank you, we will enter you in our monthly £25 M&S voucher draw.
Thanks for stopping by !
I’m Ron, the founder of 12Stay.
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