Trust

all guests that booked direct with us, want to return

Secure Accommodation Booking
Why it is 100% safe to book your stay with us: I-PRAC Certified

AirBnb12Stay
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At 12stay, we take the security of our guests’ personal and financial information very seriously.

That’s why we are proud to be certified by I-PRAC, an independent organization that verifies the legitimacy of vacation rental companies and provides protection against fraud.

The I-PRAC Trust Certificate is a symbol of our commitment to transparency, accountability, and ethical business practices.

The I-PRAC Trust Certificate gives our guests peace of mind knowing that they are booking with a reputable company that has been thoroughly vetted and approved by a trusted third-party organization.

Click the image below for more information:

1) PAYMENT PROTECTion

100% payment protection guarantee (as per our I-PRAC Approval). All your transactions are fully secure and your booking is never at risk.

2) STAY AT THE PROPERTY YOU’VE BOOKED

No hidden surprises, as every property has been verified by I-PRAC and meets the highest industry standards.

3) STAY CHECKED-IN

On the rare occasion when a host cannot check you into their property, we will guarantee an alternative place for you to stay (similar to the property you had booked), for the same length of time. Or your money back.

4) STAY CONNECTED, 24-7

Guest safety and satisfaction is key of what we do. If you encounter a problem, feel unsafe, unsure, or have any concerns – our dedicated team will be at hand to support you via phone and chat which you will be given access to when you book.

5) STAY or get a full refund

On the extremely rare occasion that within 30 days of check-in your property is unavailable, we will find you an alternative property, similar to the one you booked and for the same length of time. We will do this with as little friction and inconvenience as possible – if we cannot find you a suitable, alternative property, then you will receive all your money back.

Contact us

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Secure accommodation booking

Thank you for choosing 12Stay for your secure accommodation booking. 

We’re committed to your safety and satisfaction, ensuring a seamless booking process and a guaranteed, verified stay at your chosen property. By choosing us, you’re not just booking a place to stay, but a promise of transparency, reliability, and a high standard of service that puts you first.

Enjoy the peace of mind that comes with our I-PRAC approved payment protection and 24/7 customer support, ensuring a secure and stress-free travel experience. Book directly with us and experience the ultimate in secure accommodation booking. Here at 12Stay, we turn your travel dreams into reality. Safe travels!

You can find more about us and our commitment to being a trusted accommodation provider here.

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